- A 'Cancel Anytime' reservation policy means guests can cancel or change their plans without paying penalties or added fees. We will note your special requirements and make every effort to accommodate them. As a travel retailer. Sandals is a diverse collection of 17 of Earth's most idyllic Luxury All Inclusive resorts. Pets are not allowed at any of the resorts. As soon as you call Sandals Resorts customer service, you will hear a recorded greeting and a few telephone prompts. Join AAdvantage today ( Required ) Need help logging in? You can chat with someone at Sandals by visiting their website. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldnt allow for a refund even under the terrible circumstances. Resort: Sandals Royal Caribbean Overwater bungalows and villas require a $2500 nonrefundable deposit, and seaside and poolside bungalows require a $1000 nonrefundable deposit. Purchases at Duty Free Jewelry Stores, which are not operated by the resort, are by credit card or cash. Find the best available price for the room you want at the Sandals of your choice. A. A. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. Visas are not required from U.S. citizens by any of the countries where our resorts are located. Do the rooms have a microwave? Sandals is a uniquely romantic vacation for couples in love looking to get away from it all and to just be with each other. If flying into the closer airport (Vigie SLU) then the transfer time to the properties is 15 20 minutes. From: Higgins, Paul IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. Can You Cancel Sandals Reservation and Get a Full Refund? Divers certified by N.A.U.I. Cruise. We also accept cash and Traveler's checks at the front desk, as well as cash at the gift shops. The land portion of your travel, not your airfare or other non-refundable fees. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. Plus, it also covers trip interruption, baggage, medical expenses and other problems that may occur after departure. CAN I TRANSFER MY SANDALS TRIP TO MY DAUGHTER? WebHave a question for the Sandals team? 5 Kent Ave Montego Bay, St James Jamaica https://www.sandals.com/ Since Bank of America cancelled our Sandals BoA card I would appreciate having a complete refund mailed to my home address which is: Naturally, their customer service representatives follow a playbook that determines the response your get. At other resorts the hidden extra charges can really add up. IF YOU HAVE ANY CONTRA-INDICATIONS TO DIVING YOU MUST HAVE A DOCTOR COMPLETE AND SIGN THE PHYSICIAN SECTION ON THE FORM BEFORE YOU WILL BE ALLOWED TO DIVE AT ANY OF OUR RESORTS. Check with the hotel for your options. Sandals was telling an 84-year-old recently widowed man that if he didnt use his vacation credit, hed lose it? WebCancellation charges depend on when Unique Vacations receives notice of the cancellation. I think Schroeder might have avoided turning this into a featured advocacy case by reaching out to one of the Sandals customer service contacts on this site in writing. Airfare cannot be sold as a standalone item. At Sandals, you can choose from up to 16 gourmet restaurants per resort and dine at romantic tables just for two. Residents of the US and its territories only. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The last contact attempt and reservation details are as follows: Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. add nights, adding rooms, additional persons), there is no charge. Received 14 days or less prior to travel; subject to full penalty. While Sandals Resort Cancellation policy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPay can help. All requested changes to reservations are subject to Unique Travel' sole discretion, and any changes must be approved in writing. Continue as guest Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. Accommodation: DL - Caribbean Deluxe Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. Our help is free. Holiday periods may be subject to additional cancellation charges. Since Bank of America cancelled our Sandals BoA card I would appreciate having a complete refund mailed to my home address which is: Trying to fix a problem like this by phone is tricky. B. That might limit their ability to accommodate your unique circumstances. groups direct line 1-800-327-1991 (EXT 6172). 9.5 Only one name change is permitted per reservation. Believe me, our advocacy team has heard them all as well. Some of our resorts can accommodate those with mobility issues; however, due to the nature and geography of our resorts, there are instances where mobility accommodation may be limited depending on your specific need. Use the enter key to follow the link to the shopping cart page, or the space bar to open and enter the mini shopping cart, pressing escape will close the mini shopping cart Guest's invoice will provide notice of any such change. Im sure they must have heard from you and decided to avoid any negative publicity in such a situation. But then she needed hip replacement surgery and they paid a $500 change fee to rebook in Jamaica. For cancellations and refunds, call 1-800-USA-RAIL. 7 years ago. Travel Requirements & Documents. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. PAUL HIGGINS PADI courses are offered at Sandals. Webif you would like to make a change to an existing reservation, please call 1-888-BEACHES OR 1-888-232-2437. So, say you were planning to take a significant other to a Sandals resort, and you broke up a month before your trip. This highly recommended plan protects against cancellation penalties if the trip is cancelled for any reason prior to departure. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. How can you get a full refund from Trainline? Sandals specializes in specialty restaurants and you never have to pay extra to enjoy our world of flavors. Schenectedy, NY 12303 ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. But at Sandals, your wallet gets a vacation too. At DoNotPay, we've simplified the process of canceling your Sandals reservation and generating a reliable paper trail with a few clicks of a button. We require 72 hours notice prior to your arrival at the resort if you need to cancel your dive course. If within 24 hours of booking your online vacation at www.sandals.com , you find a lower price for the same arrival date, number of nights and room accommodations we will refund the difference. Zoom in to see updated info. Subject: Cancellation of booking numbers [protected] and [protected] If notice is received 30 to 15 days prior to Arrival, $200 per person plus any applicable airfare penalty. and all other dive agencies recognized by DEMA are accepted to dive with us. While waiting, you can freely enjoy the property's amenities, as your all-inclusive vacation has already begun! According to the Sandals cancellation policy 2023 (which applies to all trips booked on or after December 1, 2022), you can cancel up to 45 days before your trip start date and get a full refund. Also, any Loyalty & Travel bookings require a nonrefundable deposit, which varies by resort and room category, and any Loyalty & Travel reservations that qualify for the full payment discount are nonrefundable from the time of booking. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Next Interested in: Woman Sandals, grey. Certain airfares may be nonrefundable regardless of time of cancellation. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. 4.3 Certain airfares may be non-refundable regardless of time of cancellation. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. All prices listed in this site are in U.S. Call our vacation experts at 1-800-800-1504 . WebWhat are the pool hours at the resorts? All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. and 27.B. IF YOU HAVE ANY CONTRA-INDICATIONS TO DIVING YOU MUST HAVE A DOCTOR COMPLETE AND SIGN THE PHYSICIAN SECTION ON THE FORM BEFORE YOU WILL BE ALLOWED TO DIVE AT ANY OF OUR RESORTS. Transfers to all Sandals Resorts in Jamaica are only included from MBJ. How good is the WiFi connection through the resort? If youre having trouble getting the refund youre due, your credit card company may be able to step in and help. Resorts in Jamaica are only included from MBJ after departure, please call 1-888-BEACHES or 1-888-232-2437,... Only supports phone cancellation paying penalties or added fees a few telephone prompts THIS REQUIREMENT is HEREBY PROVIDED resorts... 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